Microsoft has recently released the Windows 11 KB5010386 Cumulative Update as part of its Lightweight Directory Access Protocol (LDAP) troubleshooting, security updates, and system performance enhancements. But we noticed that a few players pointed out that they could not install the KB5010386 update on their Windows 11 and were looking for solutions to overcome it.

The same update fixes an error message that says, “The directory service encountered an unknown failure,” error: 0x20EF. Anyway, if you are looking for the right solutions to install Windows 11 KB5010386 Cumulative Update on your system, then you have come to the right place. In this article, we gathered a few quick solutions to tackle Update KB5010386 not installing on Windows 11. Let’s have a look. 

Fix 1: Run Update Troubleshooter:

The first attempt to resolve the Update KB5010386 not installing on Windows 11 is running the Windows built-in Update troubleshooter. To do so, 

  • Firstly, go to the Start menu and click on the Settings menu from the list.
  • Then select the System from the left pane and click on the Troubleshooter from the right-side menu list.
  • Now click on the Other troubleshooters and click on the Run button beside the Windows Update option from the next screen. 
  • Finally, restart the system and see now you can install the update without any issue.

Fix 2: Reset Windows Update Service:

Another solution to install the Windows 11 KB5010386 Cumulative Update without any hurdle is resetting the Windows Update service. To do so,

  • Firstly, type Services in your Windows 11 search box and open the top search result.
  • Inside the Services window, scroll down and select the Windows Update service.
  • Then Double-click on the Windows Update, and in the newly opened screen, set Startup type as Automatic and Service status as Running.
  • Then click on the Restart the service option from the left-top corner of the screen.
  • Finally, check now you can install the latest update on your system.

Fix 3: Reset Background Intelligent Transfer Service:

If the above solutions do not help in your case, then you need to reset the Background Intelligent Transfer service. The Background Intelligent Transfer Service (BITs) is an essential Microsoft component responsible for assisting the system and applications when downloading or uploading files between the device and the remote server using the appropriate network bandwidth. To do so, 

  • Firstly, type Services in your Windows 11 search box and open the top search result.
  • Inside the Services window, scroll down and select the Background Intelligent Transfer service.
  • Then Double-click on Background Intelligent Transfer service and in the newly opened screen set Startup type as Automatic and Service status as Running
  • Then click on the Restart the service option from the left-top corner of the screen.
  • Finally, check now you can install the latest update on your system.

Fix 4: Install Windows 11 Installation Assistant:

Sometimes simply installing Windows 11 Installation Assistant might help you to get rid of the Update KB5010386 not installing on Windows 11 issue quickly. To do so, 

  • Firstly, go to the Microsoft Windows 11 Installation Assistant official page.Windows 11 Installation Assistant
  • Then click on the Download now button under the Windows 11 Installation Assistant.
  • Once done, install it on your system and try again to install the problematic update.

Fix 5: Use Windows 11 Media Creation Tool:

In the case of some users installing the Windows 11, Media Creation Tool helped them to install the Windows 11 KB5010386 Cumulative Update without any trouble. So you can try the same trick in your case as well. To do so, 

  • Firstly, go to the Microsoft Windows 11 Media Creation Tool official page.Windows 11 Media Creation Tool
  • Then click on the Download now button under the Windows 11 Media Creation Tool.
  • Once done, install it on your system and try again to install the problematic update.

Fix 6: Run SFC Scan:

If any system file gets corrupted or missing, you will not be able to install the KB5010386 update on your Windows 11. In this scenario, you need to quickly run the SFC tool to repair those damaged system files. To do so, 

  • Firstly, press Windows + R simultaneously to launch the RUN dialog box, then type cmd and press OK.
  • Then you need to open the Command Prompt window with Administrative access.
  • In the Command Prompt window black screen, copy then paste or type the following command and press Enter,

Sfc /scannow

  • After executing the command, restart the system and try again to install the latest update.

Fix 6: Reset Windows Update Component: 

Resetting the Windows Update component is another solution to smoothly install the Windows 11 KB5010386 Cumulative Update on your system. To do so, 

  • Firstly, press Windows + R simultaneously to launch the RUN dialog box, then type cmd and press OK.
  • Then you need to open the Command Prompt window with Administrative access.
  • In the Command Prompt window, copy then paste or type the following commands and press Enter after each command,

SC config trustedinstaller start=auto

 net stop bits

 net stop wuauserv

 net stop msiserver

 net stop cryptsvc

 net stop appidsvc

 Ren %Systemroot%\SoftwareDistribution SoftwareDistribution.old

 Ren %Systemroot%\System32\catroot2 catroot2.old

 regsvr32.exe /s atl.dll

 regsvr32.exe /s urlmon.dl

l regsvr32.exe /s mshtml.dll

 netsh winsock reset

 netsh winsock reset proxy

 rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN

 dism /Online /Cleanup-image /ScanHealth

 dism /Online /Cleanup-image /CheckHealth

 dism /Online /Cleanup-image /RestoreHealth

 dism /Online /Cleanup-image /StartComponentCleanup

 Sfc /ScanNow 

net start bits

 net start wuauserv

 net start msiserver

 net start cryptsvc

 net start appidsvc

  • After executing all the commands, restart the system and try again to install the latest update.

These are all about the solutions to overcome Update KB5010386 not installing on Windows 11. However, if you have any queries or doubts after reading this article, then please leave a comment in the below-given comment box.