Microsoft recently released the Update KB5011831 to Windows 10 20H2, 21H1, and 21H2 to enhance security and additional features. This Update fixes the black screen issue during the sign-in process, preventing you from changing the expired password and so on. But few users are unable to install the latest Update on their system and search for relevant solutions.

The same issue can have different causes, while at the same time, there are several valuable solutions available to users to overcome the obstacles. If you are not allowed to install the Update KB5011831 on your Windows 10, you can pursue this article to get all the possible solutions quickly. Let’s have a look. 

Fix 1: Run Update Troubleshooter

The first step to installing the Update KB5011831 on your Windows 10 without any hassle is running the Windows built-in Update troubleshooter. To do so, 

  • Firstly, press Windows + I altogether to launch the Settings window and select the Update and Security option. 
  • On the next screen, click on the Troubleshooter option and choose the Additional troubleshooters
  • Then locate the Windows Update option and click on the Run the troubleshooter button beside the same. 
  • Finally, restart the system and install the latest update without any issue.

Fix 2: Run Update Assistant

In your case, simply installing the Windows 10 Update Assistant tool might help you to install the Update KB5011831 on your Windows 10 quickly. To do so, 

  • Firstly, go to the Windows 10 Update Assistant page using your web browser.
  • In the new screen, click on the Update now button under the Update Assistant section and install it on your system.
  • Finally, restart the system, install the problematic update on your system and see the result.

Fix 3: Use Microsoft Update Catalog

In case you can’t install the Update KB5011831 on your Windows 10 automatically, you will need to install it manually from the Microsoft Update catalog page. To do so, 

  • Firstly, you should go to the Microsoft Update Catalog using your web browser.Microsoft Update Catalog
  • Then in the search box, type the problematic Update; here, it is KB5011831.
  • On the next screen, select the suitable file and install it on your system.

Fix 4: Reinstall Windows 10 Media Creation Tool

Sometimes installing the media creation tool might allow you to install the Update KB5011831 on your system smoothly. To do so, 

  • Firstly, go to the Windows 10 Media Creation Tool page using your web browser.windows 10 media creation tool
  • On the new screen, click on the Download Tool now button under the Media Creation section and install it on your system.
  • Finally, restart the system, install the problematic update on your system and see the result.

Fix 5: Disable External Hardware

In most cases, externally connected hardware may conflict with your update process and will not allow you to install the Update KB5011831 on your system. The effective solution here is to disconnect all the external components before installing the latest Update and see the result. You can disconnect external hard drives, USB devices, and so on.

Fix 6: Reset Windows Update Component

In case the above solution does not help you to install the Update KB5011831 on your Windows 10 easily, you need to reset the Windows Update components. To do so, 

  • Firstly, type “cmd” in the search text box and open the Command Prompt from the result with admin access.
  • Inside the newly appeared screen, type the following commands and press Enter, 

SC config trustedinstaller start=auto

 net stop bits

 net stop wuauserv

 net stop msiserver

 net stop cryptsvc

 net stop appidsvc

 Ren %Systemroot%\SoftwareDistribution SoftwareDistribution.old

 Ren %Systemroot%\System32\catroot2 catroot2.old

 regsvr32.exe /s atl.dll

 regsvr32.exe /s urlmon.dl

l regsvr32.exe /s mshtml.dll

 netsh winsock reset

 netsh winsock reset proxy

 rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN

 dism /Online /Cleanup-image /ScanHealth

 dism /Online /Cleanup-image /CheckHealth

 dism /Online /Cleanup-image /RestoreHealth

 dism /Online /Cleanup-image /StartComponentCleanup

 Sfc /ScanNow 

net start bits

 net start wuauserv

 net start msiserver

 net start cryptsvc

 net start appidsvc

  • If the commands are executed, exit from the screen and restart the system and install the update again.

Fix 7: Free Up Drive Space

If you fail to install the Update KB5011831 on your Windows 10, you need to check if there is enough space available to install the discussed Update. If not, you can remove unwanted applications/software from your system and create some space for easy installation of the latest Update.

These are all about the Update KB5011831 not installing on Windows 10 issue and its fixes. If you have any queries or concerns regarding this article, you can leave a comment in the comment box below.